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Nationwide Orange mobile network outage on 21 October: nearly ten hours, a faulty piece of equipment blamed

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AT A GLANCE

From morning to evening on 21 October, Orange’s mobile network was disrupted. What we know and what we still don’t.

Photo of mobile phone base-station antennas (generic photo)
Diacius · CC BY-SA 4.0
In this article

The essentials

On 21 October, the Orange and Sosh mobile network was down across France. Service returned to normal shortly after 9 pm, after nearly ten hours. Orange blames the incident on faulty equipment.

How it unfolded

The outage began in late morning. Reports peaked at around 11:50 am, with about 12,000 reports on Downdetector. Calls, SMS and mobile internet were cut. Around 9 pm, Orange announced the return of services and said it would keep monitoring the network over the following hours.

The cause

Orange speaks of a “failure of a piece of equipment in the mobile network core”, without saying which one or why restoration took so long. Numerama mentions a switch of subscribers to a new 5G core network, which would have left them with no connection on either the old or the new one; Orange does not confirm this migration.

The other operators

SFR, Bouygues Telecom and Free also saw reports, but far fewer: peaks of 299, 211 and 146 reports on Downdetector, against nearly 12,000 for Orange. It is not established that this was an outage of the same nature.

To keep in mind

The migration hypothesis is the media’s, not an official Orange statement. This article is based on France 3, Selectra and other reports.

LANGUAGE NOTES

Learn the grammar

Explained in English

French grammar

Learn sentence patterns and usage from the article’s own sentences.

01The present indicative
Structure

est / sont + attribute (noun, adjective, prepositional phrase)

In the article
L’hypothèse d’une migration est celle de médias, pas une déclaration officielle d’Orange.
Key points

Être in the present is est for a singular subject and sont for a plural one. It describes nature, state or place (“is”, “is located”). If what follows (the attribute) is a noun, adjective or prepositional phrase, it is not a passive. If a past participle follows, it is a passive (est annoncé). Headlines and summaries often use the present to describe the current situation.

02The passé composé
Structure

present of avoir + past participle

In the article
La panne a débuté en fin de matinée.
Key points

The passé composé is the most common past tense, used for “did” and “has done” — actions completed in the past. It is formed with the auxiliary avoir (a / ont…) in the present + a past participle. Past participles of -er verbs end in -é (annoncer → annoncé); learn the irregular ones (faire → fait, prendre → pris, voir → vu). In the negative, ne … pas wraps the auxiliary (n’a pas annoncé). In the news it reports facts that have already happened, such as “announced” or “voted”.

03The imparfait
Structure

stem (nous form of the present) + -ais / -ait / -ions / -iez / -aient

In the article
Appels, SMS et internet mobile étaient coupés.
Key points

The imparfait describes states, background, habits and actions in progress in the past (il était, elle avait, ils pensaient). Take the nous form of the present, drop -ons, and add -ais / -ais / -ait / -ions / -iez / -aient. If the passé composé gives “the event itself”, the imparfait paints “the situation at the time”.

04The present conditional
Structure

stem (infinitive) + -ais / -ait / -ions / -iez / -aient

In the article
Numerama évoque une bascule d’abonnés vers un nouveau cœur de réseau 5G, qui les aurait laissés sans connexion ni sur l’ancien ni sur le nouveau ; Orange ne confirme pas cette migration.
Key points

The conditional expresses possibility, supposition, unconfirmed information and polite requests (“would”, “might”). It uses the same stem as the future and the same endings as the imparfait (-ais, -ait, -ions, -iez, -aient): pouvoir → il pourrait. In the news it is used to avoid asserting, as in “is reported to…” or “there is a possibility…”.

05The passive voice in the present
Structure

être (est / sont) + past participle (+ par / de)

In the article
Le retour à la normale est intervenu peu après 21 h, après près de dix heures.
Key points

The passive means “is done” or “is being done”. It is formed with être + past participle, which agrees with the subject in gender and number (la mesure est adoptée / les mesures sont adoptées). The agent is introduced by par (or de). In the news it is common when the event, rather than the actor, is the focus (est prévu / est annoncé / est connu).

06The passive in the passé composé
Structure

a / ont été + past participle

In the article
Du matin au soir le 21 octobre, le réseau mobile d’Orange a été perturbé.
Key points

The past passive means “was done”. Its form is present of avoir + été (past participle of être) + past participle. Été does not change, but the last participle agrees with the subject in gender and number (la loi a été votée / les textes ont été votés). It is frequent in news reporting results such as votes, decisions and announcements.

07Pronominal verbs
Structure

se / s’ + verb

In the article
Il n’est pas établi qu’il s’agissait d’une panne de même nature.
Key points

A pronominal verb is used with a reflexive pronoun (me, te, se, nous, vous) before the verb. It can mean “do to oneself”, “be done” or “do to each other”. In the news, se traduire (to result in), se tenir (to take place), s’agir de (to be a matter of) and se diffuser (to spread) are frequent. The pronoun changes with the subject (il se tient / ils se tiennent / je me souviens).

08Negation and its scope
Structure

ne / n’ … pas · ne … plus

In the article
Numerama évoque une bascule d’abonnés vers un nouveau cœur de réseau 5G, qui les aurait laissés sans connexion ni sur l’ancien ni sur le nouveau ; Orange ne confirme pas cette migration.
Key points

Normally ne and pas wrap the verb. Before a vowel, ne becomes n’. Check which part of the sentence the negation covers. Ne … plus means “no longer”.

09The subject relative pronoun qui
Structure

noun + qui + verb

In the article
Le « cœur de réseau » est l’équipement central qui gère les connexions, l’identification des abonnés et la facturation : s’il tombe, les antennes ont beau fonctionner, plus rien ne passe.
Key points

Qui continues a description of the person or thing just mentioned (“the one that does…”). Because qui is itself the subject of the next verb, do not repeat the subject. The verb agrees with the noun qui refers to.

10Dates and their prepositions
Structure

le + 日付 / du … au …

In the article
Du matin au soir le 21 octobre, le réseau mobile d’Orange a été perturbé.
Key points

Le 15 octobre means “on 15 October”. Distinguish the le before a date from the le that marks a weekly habit like a weekday. Du is de + le and au is à + le, so decide the meaning from the verb and period expressions around them. Their role depends on the group: a range of dates, the date of a bulletin or another complement.

11Marking an opposition or a reservation
Structure

mais / cependant / toutefois / en revanche

In the article
SFR, Bouygues Telecom et Free ont aussi vu des signalements, mais bien moindres : pics de 299, 211 et 146 déclarations sur Downdetector, contre près de 12 000 pour Orange.
Key points

These continue with something that contrasts with the preceding content, or a reservation to note. Mais is the widely usable “but” and en revanche stresses the contrast. After the connector, information may come that corrects the first impression.

Explained in English

Japanese grammar

Understand the structure and usage from the text.

01Defining a term with とは
Structure

noun + とは

In the article
Downdetectorの最大の報告数は、ブイグが299件、SFRが211件、Freeが146件で、オランジュの約1万2,000件とは、大きく違います。
Key points

It takes up a word, as in “在留資格とは?”, and asks for its meaning. In explanations it is used as “〜とは、…です”. Here the quotation と and the topic は are combined.

02Polite negation and plain form
Structure

〜ではありません / 〜ではない

In the article
原因について、移行が関係したという話は、メディアの見方で、オランジュの公式発表ではありません。
Key points

They negate a noun and similar content. “ではありません” is the polite form and “ではない” the plain form. “成立ではありません” shows that it cannot be said to have been concluded.

03Indicating the subject: について
Structure

noun + について

In the article
ただし、オランジュは、移行については認めていません。
Key points

As in “予算について”, it shows the topic to be talked about or explained. In the form “〜についての報道”, の is added so that the group qualifies the following noun.

04Giving examples with など
Structure

noun / expression + など

In the article
「コア網(cœur de réseau)」は、携帯電話の通信の中心になる設備で、電話の接続、契約者の確認、料金の管理などを担当します。
Key points

“暴言など” gives “abusive language” as one example. It is not necessarily a closed list of only the things named. It also helps when reading the scope of a news story.

05The polite past ました
Structure

verb stem (連用形) + ました

In the article
21日の午前から夜まで、オランジュ(Orange)の携帯電話が、つながりにくくなりました。
Key points

In “発表しました”, ました makes a verb polite past. The negative is “ませんでした”. Read the actual date together with the date and time in the text.

06Quoting with と: content and report
Structure

plain-form sentence + と + verbe de parole (報じる, 説明する…)

In the article
オランジュは、原因を、設備の故障だと説明しています。
Key points

と takes the content that is reported or explained. In “改定する方針だと報じました”, “改定する方針だ” is what the report said. Separating the content from who said it and how makes long sentences easier to read.

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